Refund Policy

As Creative Chess Club, our refund policy is designed to ensure customer satisfaction while maintaining fairness and sustainability for our business operations. Here is an outline of our   15-day refund policy:​

  1. Refund Eligibility:  Customers are eligible for a refund within 15 days of their purchase date. This applies to all products and services offered by Creative Maths Academy, including online courses and materials.
  2. Refund Process:
    1. Customers requesting a refund must contact our customer support team via email or phone.
    2. The customer support team will review the request and verify eligibility based on the outlined conditions.
    3. If the request is approved, the refund will be processed using the original method of payment within 5-7 business days.
  3. Exceptions:
    1. Some products or services may have specific terms and conditions that override the general refund policy. These will be communicated to the customer before purchase.
    2. Refunds may not apply to certain promotional or discounted items.
  4. Customer Satisfaction:  We strive to ensure that our customers are satisfied with their experience at Creative Maths Academy. If they are not satisfied with their purchase, we encourage them to reach out to our customer support team to discuss their concerns and explore potential solutions.
     Pl ease note that this refund policy is subject to change, and any updates will be communicated to customers accordingly. We appreciate your understanding and cooperation in adhering to these guidelines.

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